The friends of the forest are here to help! We will answer any questions, consider any suggestion and review any feedback you might have. We look forward to hearing from you 🙂

    How Can We Help?

    These are things you may seek help from your the trolls at

    • Any questions before you place an order.
    • Any questions in regards to your order (please quote your order #)

    Fill out the form and the Elsa Birthday Message team will get in touch with you as soon as they can.


    Please see our Frequently Asked Questions by clicking the button.

    At we aim to give you the best Hero Video Message ever! We are working on Birthday video messages, but also Get Well video messages and Christmas video messages! So keep an eye out on any changes.
    All the team and I want you to have a wonderful experience for your family and friends.
    You can send the link to the video to anywhere so it is quickly sent without waiting for postage delays.
    I had better go change my outfit for my next message as I have some chocolate on this one!
    We hope you enjoy the site as we start to add more features over time.
    Elsa! ❤️❤️❤️